Terms & Conditions
Client Agreement
Please take the time to understand and agree to the following four statements:
1.) I understand that a resume by itself won’t get me hired — I am ultimately responsible for the outcome of my job search, including any receipt of interviews or job offers.
2.) I understand that the resume creation process is collaborative — I will respond promptly to all emails from my writer and cooperate with them.
3.) I will show up on time to my consultation and will review any notes from my writer prior to the call.
4.) Once I approve of my Final Drafts after the revision period, I understand I cannot request further edits free of charge.
Executive Concierge Service Coaching Policies
The Executive Concierge Service includes a 60-Minute Coaching Session with one of our executive coach partners. Scheduling is handled with your chosen partner coach over email, and the following policies apply:
Rescheduling: Once a session is scheduled with your coach, you can email your coach directly to reschedule your session up to 24 hours before the session starts. Within those 24 hours before the session, it is up to the coaches discretion whether they can honor your rescheduling request.
You have no more than 60 days after your Final Drafts are completed to hold the session with the coach. After these 60 days have passed, you forfeit the coaching component of the service and your package will be considered complete.
Missing your call: If you miss your scheduled Executive Coach call for any reason, you will have one opportunity to reschedule it. If you miss that rescheduled call, you forfeit the coaching component of the service and your package will be considered complete.
Nature of partnership: The partner coaches in the 60-Minute Executive Coaching Session component of our Executive Concierge Service are affiliate partners, not employees of Let’s Eat, Grandma, LLC. Any opinion or advice offered in the coaching session does not constitute the opinion or advice of Let’s Eat, Grandma, LLC.
Refund & Cancellation Policy
If you would like a refund for your purchase for any reason, Let’s Eat, Grandma provides a three-day money-back guarantee. Please note that all refunds are subject to a 10% processing fee.
You are eligible for a full refund (minus a 10% processing fee) for three full days from the date of your purchase. After that, if you choose not to proceed with your package, the value of your order will become a non-refundable credit for you to use on the Let’s Eat, Grandma website for up to 12 months from the date of purchase.
Note: Let’s Eat, Grandma does not give out full refunds for packages that our writers have begun work on.
*Downloadable guides and the Smart Job Search course are not eligible under the three-day money-back guarantee.
Satisfaction Guarantee
What does ‘Satisfaction Guarantee’ mean? Let’s Eat, Grandma’s satisfaction guarantee means that we are committed to delivering both an exceptional experience and a high-quality product that adheres to our rigorous LEG standards and maintains the integrity of your personal content. We don’t, however, guarantee interviews or offer letters.
Our guarantee expires 60 days after first drafts are received. You forfeit the right to our guarantee if you do not actively collaborate* with your writer after receiving your first drafts. At any point during the 60-day window, please feel free to reach out to help@letseatgrandma.com with any concerns or questions.
If your project is extended for any reason, the maximum extension will be capped at two weeks.
(*“Actively collaborate” means making an earnest attempt to communicate with your writer and/or their supervisor, including responding to emails within the 48-hour window.)
Privacy Policy
Last updated: (05/17.2017)
Let’s Eat, Grandma (“us”, “we”, or “our”) operates letseatdev1.wpengine.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and your job search materials. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, job search information, and industry (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze these.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 05.17.2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.